sobat55 Casino & Sportsbook Data Care

This page describes what we collect when you use sobat55 and how we keep that data protected. We understand that your privacy is essential, especially when you use our live-dealer tables, sportsbook, and mobile app across Jakarta, Surabaya, Bandung, Medan, Semarang, and other regions. Our privacy policy outlines the types of data we collect, who we share it with, how long we keep it, and what rights you have to access or delete your information.

We collect data only when necessary to operate sobat55, process your deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, verify your identity for compliance, and improve our service. We do not sell your data, do not display advertisements based on your behavior, and do not share your information with third parties except where required by law or to process your payment transactions.

Your account on sobat55 is encrypted end-to-end using SSL 256-bit encryption. Your login credentials, payment history, and wager records are protected with industry-standard security protocols. If you have questions about how we use your data, you can request a copy of your information or ask us to delete your account at any time.

What We Collect When You Use sobat55

We collect different types of data depending on how you use our platform. When you open an account, we collect your legal name, date of birth, email address, phone number, and government ID (KTP, passport, or driver's license) for identity verification. This is a one-time collection required by international anti-money-laundering regulations.

When you deposit or withdraw, we collect transaction data: payment method, amount, date, and time. We do not store your full credit or debit card number; payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) handle that data directly. We store only a token or reference number for your payment method, which allows you to deposit or withdraw again without re-entering your card details.

When you play on sobat55, we collect wager records: which game you played, your stake amount, the outcome, your winnings or loss, and the exact timestamp. This data is stored to settle disputes, detect fraud, and provide you with a complete account history. We also collect your IP address and device type (Android, iOS, or web browser) for security purposes — to detect unauthorized access and prevent account takeovers.

We do not collect location data on sobat55

Our mobile app does not request access to your GPS or precise location. We infer your general region only from your IP address to ensure compliance with jurisdiction restrictions.

How We Use Your Data on sobat55

We use your data for the following purposes:

Account Management. Your name, email, and phone are used to contact you about your account, settlement confirmations, and promotional offers you have opted into.
Payment Processing. Your payment method and transaction data are shared with our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) to complete deposits and withdrawals.
Identity Verification and Compliance. Your government ID and personal information are used to verify your identity once during account opening. We retain this data for seven years to comply with anti-money-laundering regulations.
Fraud Detection. Your IP address, device fingerprint, and wager patterns are monitored to detect suspicious activity, such as account takeovers or coordinated betting fraud.
Service Improvement. Aggregate, anonymized data about which games are popular, which payment methods are most used, and overall platform performance helps us improve sobat55.
Dispute Resolution. Your wager records and transaction history are retained to investigate and resolve disputes about game settlement or withdrawal failures.

Who We Share Your Data With

We do not share your personal data with third parties except in the following cases:

Payment Processors. We share your name, email, and transaction amount with online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet to process your deposits and withdrawals.
Game Studios. We share anonymous, aggregated play data with Evolution Gaming and other game providers to report wager volumes and settlement confirmations. We do not share your personal identity with game studios.
Legal and Law Enforcement. We may disclose your information if required by law, court order, or government request. We do not voluntarily share data with law enforcement.
Service Vendors. We may use third-party vendors for email delivery, data analytics, and customer support. These vendors are contractually obligated to keep your data confidential.

Data retention on sobat55

Account identity data: retained for seven years for compliance
Wager and transaction records: retained for five years for dispute resolution
Payment processor tokens: retained while your account is active
IP address and device logs: retained for 90 days for security monitoring
Customer support messages: retained for two years for service quality audits

Your Rights Regarding Your Data on sobat55

You have the right to access, correct, or delete your personal data stored on sobat55. You can request a copy of your information by contacting our support team through the in-app help channel or email. We will provide your data within ten business days in a standard format (CSV or PDF).

You can update your email address, phone number, or payment method at any time through your account settings on sobat55. If you want to delete your account and all associated data, you can request that through our support channel. We will delete your account and wager history within thirty days, except for data we are required by law to retain (such as identity verification records for anti-money-laundering compliance).

You can opt out of promotional emails and SMS messages by clicking the unsubscribe link in any message or by adjusting your notification preferences in your sobat55 account settings. Opting out of promotions does not affect your ability to use the platform or receive essential account notifications.

Cookies and Tracking on sobat55

We use cookies to keep you logged into sobat55 and to remember your preferences (such as language and theme). Essential cookies are necessary for the platform to function; you cannot disable them without losing access to your account. We do not use cookies to track your behavior across websites or to build profiles for advertising purposes.

Our mobile app (Android and iOS) does not use cookies in the same way as a web browser. Instead, the app stores your session token securely on your device. You can clear your session at any time by logging out, which removes the token and requires you to log in again.

Data Security on sobat55

Your data is encrypted in transit using SSL 256-bit encryption. All connections between your device and our servers are secure. Your password is hashed using a cryptographic algorithm; we cannot recover or view your password. If you forget your password, you must reset it through the email verification process.

We perform regular security audits and penetration testing to identify vulnerabilities. Our servers are hosted in secure data centers with physical access controls and automatic backups. We do not store sensitive data in plain text; all personal information is encrypted at rest.

If we detect a security breach, we will notify you immediately by email and through your sobat55 account. We will describe what data was affected, what steps we have taken to secure your account, and what actions you should take (such as resetting your password).

Third-Party Links and External Services

sobat55 does not link to external websites or third-party services within the main platform. All payment processing is handled by official payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment), and when you redirect to their sites, you are subject to their privacy policies, not ours. We recommend reading their privacy terms before confirming a deposit or withdrawal.

Our Data Protection Commitments on sobat55

We are committed to protecting your privacy and data on sobat55. We comply with international data protection standards and local regulations in the jurisdictions where we operate. We do not sell your data to advertisers or brokers. We do not use your gaming behavior to create psychological profiles or manipulate your decisions.

If you believe we have violated your privacy rights, you can file a complaint with us directly through our support channel. We will investigate and respond within fourteen days. If you are unsatisfied with our response, you may escalate your complaint to your local data protection authority.

We review our privacy policy annually and update it to reflect changes in our practices and applicable laws. We will notify you of any material changes by email or through a prominent notice on sobat55 before the change takes effect. Continued use of sobat55 after a privacy policy update constitutes your acceptance of the revised policy.

For questions about how we use your data, to request a copy of your information, or to delete your account, contact our support team through the in-app help channel or email. We are here to help you understand and control your data on sobat55.